Refund policy
30-Day Money Back Guarantee
We offer a voluntary 30-day money back guarantee on eligible products, in addition to your statutory consumer rights.
You have 30 days from the date you receive your order to request a refund under our voluntary change-of-mind return policy.
To be eligible for our voluntary 30-day money back guarantee, the product must be:
- Unopened and unused
- In its original condition
- In its original packaging, where applicable
- Complete with all original labels and accessories, where applicable
Opened or used perfumes are not normally eligible for our voluntary 30-day money back guarantee for change-of-mind returns.
This voluntary guarantee does not affect or limit any statutory consumer rights you may have under UK consumer protection law.
Your Statutory Cancellation Rights
If you are a consumer purchasing online in the UK, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.
You must inform us of your decision to cancel within the applicable cancellation period. You then normally have a further 14 days to return the goods.
Where the statutory cancellation right applies, the goods must be handled only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.
Certain goods may be excluded from the statutory cancellation right where an applicable legal exception applies.
Nothing in this policy limits or removes any statutory consumer rights.
Perfumes and Hygiene Products
For hygiene and safety reasons, opened or used perfumes are not normally eligible for our voluntary 30-day money back guarantee for change-of-mind returns.
Where an applicable statutory exception applies to a particular product, the statutory cancellation right may also not apply once the product has been opened.
This restriction does not affect your statutory rights where a product is faulty, defective, damaged, incorrectly supplied or otherwise does not meet the requirements of applicable consumer law.
If you believe a product is faulty or defective, please contact us so that we can assess the issue and provide the appropriate remedy.
Change of Mind
If you change your mind about your purchase, you may request a refund under our voluntary 30-day money back guarantee provided the product is unopened, unused and in its original condition.
You may also have statutory cancellation rights as described above.
For voluntary change-of-mind returns outside any applicable statutory cancellation period, the customer is responsible for the cost of returning the item unless otherwise stated.
Where a statutory cancellation right applies, the allocation of return delivery costs will be handled in accordance with applicable law.
Faulty, Damaged or Incorrect Products
If your product arrives:
- Damaged
- Faulty
- Defective
- Incorrect
- Different from the product you ordered
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs of the product and packaging so that we can investigate the issue.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide the appropriate remedy in accordance with your statutory consumer rights.
Depending on the circumstances and applicable law, this may include a repair, replacement, refund, price reduction or other appropriate remedy.
How to Request a Return or Cancellation
To request a return or cancel an order, please contact us at:
Email: contact@martinlion.uk
Telephone: +44 7452 982343
Please include:
- Your order number
- The product you wish to return
- The reason for the return, where applicable
- Any relevant photographs, where applicable
We will provide return instructions where required.
Please do not send products back without contacting us first, unless you are returning goods in accordance with instructions already provided by us.
Return Address
Approved returns should be sent to:
Martin Lion Perfumes
16 Myrtle Place, 2/1
Glasgow
G42 8UN
United Kingdom
We will confirm the appropriate return address and instructions when your return request is processed.
Refunds
Once we receive and inspect an eligible returned product, we will notify you of the outcome.
If the return is approved, the refund will normally be issued to the original payment method.
Where a statutory cancellation right applies, refunds will be processed in accordance with applicable law.
Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.
Refunds for Faulty, Damaged or Incorrect Products
Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide the appropriate remedy required by applicable UK consumer law.
Where a refund is appropriate, we will refund the relevant amount using the original payment method where possible.
Non-Returnable Products
The following products cannot normally be returned under our voluntary 30-day money back guarantee for change-of-mind returns:
- Opened or used perfumes
- Products that have been used or altered after delivery
- Products that are damaged due to misuse, improper storage or handling by the customer
- Products that are no longer in a condition suitable for resale
This does not affect your statutory rights where a product is faulty, defective, damaged on arrival, incorrectly supplied or otherwise does not meet the requirements of applicable consumer law.
Exchanges
We do not normally offer direct exchanges for change-of-mind returns.
If you would like a different product, you may return the eligible product in accordance with this policy and place a new order.
Where a product is faulty, damaged or incorrectly supplied, we will discuss the appropriate remedy with you.
Consumer Rights
Nothing in this Refund Policy affects or limits your statutory rights under UK consumer protection law.
If a product is faulty, not as described, not fit for purpose or otherwise does not meet the requirements of applicable consumer law, you may have additional legal rights.
These rights are separate from our voluntary 30-day money back guarantee.
Contact Us
If you have any questions about returns, refunds or cancellation rights, please contact us:
Martin Lion Perfumes
A trading name of Prostyle Supplies Ltd
16 Myrtle Place, 2/1
Glasgow
G42 8UN
United Kingdom
Email: contact@martinlion.uk
Telephone: +44 7452 982343
Company number: SC867704